DELIVERY IN LITHUANIA
By LP Express Courier – goods are delivered throughout Lithuania within 1–2 business days (except for the Curonian Spit). Shipping price is €7. Before delivering the shipment, the LP Express courier will contact you using the provided phone number.
To LP Express Parcel Locker – goods are delivered within 2–3 business days. Shipping price is €3. As soon as the shipment is delivered to your selected LP Express terminal, you will receive an SMS message on your mobile phone. Upon arrival at the LP Express terminal, you will only need to enter the six-digit door code provided in the SMS message.
To OMNIVA Parcel Locker – goods are delivered within 2–3 business days. Shipping price is €3. As soon as the shipment is delivered to your selected OMNIVA terminal, you will receive an SMS message on your mobile phone. Upon arrival at the OMNIVA terminal, you will only need to enter the six-digit door code provided in the SMS message.
By LITHUANIAN POST (Lietuvos paštas) – goods are delivered within 3–4 business days. Shipping price is €4. All goods are sent via registered mail. The postal worker will leave a notice at the specified address, indicating the shipment tracking code and the location of the package.
WORLWIDE SHIPPING
Baltic Countries ( Latvia, Estonia) – Delivery via Lithuanian Post. Delivery Fee 7 Eur. Delivery Time 1-3 working days. Delivery via Omniva Courier. Delivery Fee 8 Eur. Delivery Time 1-3 working days.
United Kingdom (UK) – Delivery via Lithuanian Post. Delivery Time 5-10 working days. Delivery Fee 10 Eur. Please note that international shipments may be subject to additional customs duties, taxes, and fees levied by the destination country. All such charges are the responsibility of the recipient.
Europe Countries – Delivery via Lithuanian Post. Delivery Fee 10 Eur. Delivery Time 5-10 working days. Please note that international shipments may be subject to additional customs duties, taxes, and fees levied by the destination country. All such charges are the responsibility of the recipient.
United States (US) – Delivery via Lithuanian Post. Delivery Fee 20 Eur. Delivery Time 5-10 working days. Information for US Customers: For orders shipped to the United States, applicable customs duties may be pre-calculated and included in your shipping fee. In this case, no additional customs clearance fees will be collected upon delivery. Whether duties apply—and their exact amount—depends on the total value of your order. On average, the estimated customs fee is about 10% of the total order value.
If your country is not listed during checkout, it means standard delivery is currently unavailable for your location. However, we often accommodate international orders manually. Please email us at info@klarosshop.com to check if shipping to your country is possible.
RETURNS & REFUNDS POLICY
1. Right of Withdrawal (14-Day Return Period)
- The Buyer has the right to withdraw from the purchase agreement within 14 (fourteen) days without giving any reason, by notifying the Seller.
- If more than 14 (fourteen) days have passed since the delivery date, returns are subject to the Retail Trade Rules of the Republic of Lithuania.
2. Conditions for Returned Goods
- When the Buyer exercises the right of withdrawal within 14 days, the goods must be returned in their original packaging (with intact labels, unpeeled protective films, etc.).
- The item must be unused, undamaged, clean, in its original marketable condition, and properly prepared and packed.
- Note: This requirement does not apply when returning defective or faulty goods.
3. Defective Goods
- In the event of a defective product, the Seller undertakes to collect the defective item and, unless the Buyer objects, replace it with an identical item.
- If the Buyer objects to receiving a replacement, the Seller undertakes to refund the amount paid within 5 (five) business days from the date the item is returned to the Seller.
4. Return Procedure
- To exercise the right of withdrawal, the Buyer must notify the Seller in writing via email at info@klarosshop.com or by completing the return form.
- When returning an item, a formal request must be submitted with detailed order information: order number, date, product name, price, and delivery date. The request must also include the bank account number for the refund.
- If the refund is to be made to a bank account belonging to a person other than the Buyer, a power of attorney issued by the Buyer authorizing the third party to receive the funds must be provided.
- Upon withdrawing from the agreement, the Buyer must coordinate the method of return (all matters regarding collection, transport, and shipping to the location specified by the Seller) via phone or email within 3 (three) business days.
5. Refunds and Shipping Costs
- Following a valid withdrawal, the money paid for the product will be refunded within 5 (five) business days from the date the item is returned to the Seller.
- The Buyer shall bear the direct costs of returning the goods. This condition does not apply if the returned goods are defective.
6. Exceptions (Non-Returnable Items)
The Buyer does not have the right to withdraw from the purchase agreement if:
- The Buyer has damaged the product or substantially altered its appearance. (Changes to the packaging that were strictly necessary to inspect the received item are not considered substantial changes to its appearance).
- Custom or custom-made orders (individual orders) are strictly NON-RETURNABLE.
