Terms and Conditions

1. General Provisions:

1.1. These rules (hereinafter – the Rules) are established to ensure the rights of the person who registers and/or purchases (hereinafter – the Buyer) goods and/or otherwise uses the functions provided in the online store klarosshop.com (hereinafter – the Store) and the seller who administers the said Store and sells goods in the Store (hereinafter – the Seller), to determine the duties and responsibilities of both parties, and other provisions related to the purchase and sale of goods in the Store.

1.2. Detailed information about the Seller of the goods is provided in the “Contacts” section of the online Store.

1.3. The Rules apply when the Buyer uses the online Store in any way or form, including, but not limited to: browsing the assortment of goods offered in the Store, preparing an order for goods, providing personal or other data, making payment for ordered goods, accepting goods, reading or commenting on the information in the Store, and/or performing any other actions related to the use of the online Store and the offers provided by the Seller therein.

1.4. Before starting to use the online Store and the offers provided by the Seller therein, the Buyer must carefully read and familiarize themselves with these Rules. By purchasing goods in the online Store, the Buyer confirms that they agree to the application of these Rules.

1.5. The Seller is exempt from any liability in cases where losses or other negative consequences arise because the Buyer did not familiarize themselves with the rules, recommendations, or information provided in the online Store, even though such an opportunity was provided.

1.6. The Seller reserves the right to unilaterally change the Rules at any time by publishing the amended Rules on the online Store’s website. Changes take effect from the moment of publication and apply to all transactions concluded after publication.

2. Conclusion of the Agreement

2.1. Purchase and sale agreements for goods (hereinafter – Agreements) in the online Store are concluded in electronic form. In concluding these Agreements with Buyers, the Seller follows the provisions of the Civil Code of the Republic of Lithuania and other relevant legal acts applicable to the conclusion and execution of distance contracts.

2.2. The following have the right to purchase in the Seller’s online Store: natural persons with legal capacity; minors from fourteen to eighteen years of age only with the consent of parents or guardians, except in cases where they independently dispose of their income; legal entities; as well as authorized representatives of all the aforementioned persons. By agreeing to these Rules, the Buyer confirms that they have the right to purchase in the Seller’s online Store.

2.3. The Purchase and Sale Agreement for goods between the Buyer and the Seller is considered concluded and enters into force from the moment the Buyer, having formed a shopping cart in the online Store, specified the delivery address and other required data, selected a payment method, and familiarized themselves with and confirmed their agreement to these Rules, clicks the “Confirm Order” link. In cases where the Buyer does not agree with all or part of the Rules, they must not submit an order for goods.

2.4. After the conclusion of the Purchase and Sale Agreement, the Seller additionally sends the Buyer an automatic electronic notification regarding the receipt of the order submitted by the Buyer, specifying the goods, their exact number and prices, and the assigned order number. The notification is sent to the Buyer at the email address specified in the Buyer’s registration form or the submitted order form.

2.5. These Rules, the descriptions of Delivery, Payment, and Returns published in the online Store which form an integral part of the Rules, information about the Seller, as well as the electronic notification of order receipt sent by the Seller to the Buyer, are considered an inseparable part of the Agreement between the Buyer and the Seller.

2.6. Each Agreement concluded electronically between the Buyer and the Seller is stored in the database of the online Store administered by the Seller.

2.7. The Agreement concluded between the Buyer and the Seller is valid until the full fulfillment of the parties’ obligations under the Agreement or until its termination in accordance with the procedure established in these Rules.

3. Goods and Their Prices

3.1. The characteristics of each item for sale are specified in the description provided next to the respective item in the online Store. The Seller is not responsible if the goods in the online Store do not match the real color, shape, or other parameters of the goods due to the characteristics and/or settings of the monitor used by the Buyer.

3.2. The Seller has the right at any time, without warning the Buyer, to change the range of goods in the online Store.

3.3. The price of each item for sale is presented in EUROS and indicated in the online Store next to the respective item, in the order formed by the Buyer, and in the electronic notification of order receipt sent by the Seller to the Buyer. The Seller undertakes to sell the goods at the prices valid at the moment the Buyer submits the order to the Seller.

3.4. The price of the item does not include the delivery fee to the Buyer. The fees applicable for the delivery of goods are specified in section 5.2 of these Rules. point.

4. Payment for Goods

4.1. The Buyer pays for the goods and their delivery in one of the following ways:

4.1.1. using an electronic banking system;

4.1.2. by making a simple advance payment transfer from a bank to the Seller’s account (the Seller’s account details are specified in the “Payment” section of the online Store);

4.2. When paying for goods and their delivery using bank services, the Buyer may be subject to commissions and/or other fees set by the Bank for the operations performed. fees for operations.

4.3. When paying for goods and their delivery by advance payment transfer, the Buyer must enter the order number, which was provided to the Buyer in the electronic notification of order receipt, in the “Payment Purpose” section of the payment form. If the Buyer does not specify the exact order number in the “Payment Purpose” section, the execution of the order may be disrupted.

4.4. The Seller begins to execute the order for goods submitted by the Buyer only after receiving full payment for the goods and their delivery. Payment is considered made when the entire amount due is received and credited to the Seller’s bank account.

4.5. The Buyer must pay for the goods and their delivery no later than within 3 (three) business days after the conclusion of the Purchase and Sale Agreement. If the Buyer does not make the payment within the first 2 (two) business days, a reminder about the submitted order for goods and the necessity to pay for it will be sent to the Buyer at the email address specified in the Buyer’s registration form or the submitted order form. If the Buyer does not pay for the goods and their delivery within 5 (five) business days after the conclusion of the Purchase and Sale Agreement, it is considered that the Buyer has withdrawn from this Agreement, and the corresponding order of the Buyer is canceled, informing the Buyer about this at the email address specified in their registration form or the submitted order form.

4.6. The Seller undertakes to provide the Buyer with all necessary and correct information required for the payment of goods and their delivery services. However, the Seller assumes no responsibility for improperly provided services and related losses of the banks whose services were used to make the Buyer’s payment to the Seller. Also, the Seller assumes no responsibility arising from errors made by the Buyer when forming and executing the payment transfer (e.g., providing/entering an incorrect account number, incorrectly provided order code, etc.) and related losses and/or other negative consequences.

5. Delivery of Goods

5.1. Goods are delivered at the Buyer’s expense by the Seller or a courier service company commissioned by the Seller (hereinafter – the Courier). Delivery of goods is carried out throughout the territory of the Republic of Lithuania, except for the Curonian Spit. Goods are delivered to the address specified by the Buyer during registration or in the order form.

5.2. The following Delivery Fee applies for the delivery of goods:

5.2.1. the delivery fee throughout the territory of the Republic of Lithuania (except for the Curonian Spit) is €3.00;

5.3. Usually, goods are delivered to the Buyer at the specified address within 2–4 business days. The Buyer agrees that, by way of exception due to unforeseen circumstances, the delivery of goods may be delayed, but in any case, the goods must be delivered no later than within 30 (thirty) calendar days. In such a case, the Seller will immediately contact the Buyer and coordinate the delivery deadline. The delivery period for goods begins to be calculated after the Seller receives the Buyer’s payment for the goods and their delivery services. If the Buyer has chosen the cash on delivery method, the delivery period for goods is calculated from the moment the Purchase and Sale Agreement between the Buyer and the Seller is concluded.

5.4. In all cases, the Seller is exempt from liability for delay in delivering the goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s own fault or due to circumstances depending on the Buyer.

5.5. Goods are delivered on business days from Monday to Friday, at a time coordinated in advance with the Buyer.

5.6. If, due to the Buyer’s fault or circumstances depending on them, the delivery and handover of goods to the Buyer did not take place at the time agreed by the parties (e.g., upon delivery of the goods to the address specified by the Buyer, it turned out that the delivery address was specified incorrectly or neither the Buyer nor another person accepting the goods was found at the specified address, etc.), the Seller or the Courier commissioned by them will additionally contact the Buyer and coordinate a new delivery time suitable for both parties. For such repeated delivery of goods, the Seller has the right to demand that the Buyer pay an additional delivery fee. If the Buyer unreasonably fails to accept the goods even during their repeated delivery, it is considered that the Buyer has withdrawn from the Agreement, and the Buyer’s order is canceled, informing the Buyer about this at the email address specified in their registration form or the submitted order form. In such a case, the Seller undertakes to return the money paid in advance by the Buyer (if such payment was made) within 15 (fifteen) calendar days after the withdrawal from the Agreement, deducting the fees for all attempted deliveries from the returned amount. The money is returned to the bank account from which the payment was made.

5.7. Upon delivery of the goods to the address specified by the Buyer, the goods are handed over to the Buyer or any other person at the address specified by the Buyer. The Buyer confirms their understanding that any person at the delivery address specified by the Buyer (hereinafter – the Buyer’s representative) will be considered a suitable person to accept the goods.

5.8. At the time of delivery, the Buyer (Buyer’s representative) must, together with the Seller or the Courier who delivered the goods (depending on the case), check the condition of the shipment (whether the packaging is not crumpled, wet, torn, or otherwise externally damaged), the assortment, quantity, and quality of the goods. Having noticed damages to the external appearance of the shipment and/or the item, or discrepancies in the assortment and/or quantity of the goods, the Buyer (Buyer’s representative) must note this in the delivery confirmation provided by the Seller or the Courier (invoice, waybill, or other similar document) and draw up and sign, together with the Seller or the Courier, a free-form report of damages/discrepancies of the shipment and/or item. If the Buyer (Buyer’s representative) did not perform these actions in the presence of the Seller or the Courier, the Buyer does not have the right to make claims to the Seller regarding damages to the external appearance of the shipment and/or goods, or discrepancies in the assortment and/or quantity of the goods. Damages/discrepancies recorded at the time of handover are eliminated in accordance with the procedure and terms coordinated by the Buyer and the Seller.

5.9. If the Buyer (Buyer’s representative) signs the delivery confirmation (invoice, waybill, or other similar document) without remarks, it is considered that the goods were delivered in undamaged packaging, and the assortment, quantity, and quality of the goods comply with the terms of the Purchase and Sale Agreement.

6. Return of Goods

6.1. The Buyer (consumer) has the right, without specifying a reason, to withdraw from the Purchase and Sale Agreement concluded in the online Store by notifying the Seller in writing no later than within 14 (fourteen) days from the date of delivery of the goods. The Buyer’s free-form notice of withdrawal from the Agreement must be submitted to the online Store’s email address info@klarosshop.com

6.2. The Buyer may exercise their right to withdraw from the Purchase and Sale Agreement specified in section 6.1. of these Rules only if the returned item meets the following requirements:

6.2.1. the item must not be worn or otherwise used, it must be undamaged and must not have lost its value;

6.2.2. the item must be presented in the original manufacturer’s packaging (the packaging may have changed only as much as was necessary to inspect the item) and must not have lost its merchantable appearance;

6.2.3. the item must remain with all attached labels.

6.3. The Buyer must deliver the returned goods (by courier, mail, or by handing them over personally) to the Seller at an address agreed upon in advance.

6.4. Together with the returned item, the Buyer must submit to the Seller a completed application form for the return/exchange of the item (specifying the returned item and their bank account to which the money for the returned item should be transferred) and a document proving the purchase in the online Store (invoice).

6.5. The Seller, having received the written notice from the Buyer regarding the withdrawal from the Purchase and Sale Agreement specified in section 6.1. of these Rules and having received the item returned by the Buyer, within 15 (fifteen) calendar days returns the money paid for the goods to the Buyer (the delivery fee is not returned), provided that the returned goods met the requirements specified in section 6.2. of these Rules.

6.6. After more than 14 days from the date of delivery of the item to the Buyer, the return (exchange) of quality goods is subject to the “Retail Trade Rules” approved by the Government of the Republic of Lithuania on June 11, 2001, June 11, by resolution, and the provisions established in points 14–17 of these Rules. It should be noted that according to the “Retail Trade Rules”, the Seller does not provide the possibility to return such quality goods as: underwear, socks, stockings, and other similar items, as well as all other goods specified in point 17 of the said rules.

6.7. The Buyer’s rights when goods of unsuitable quality are sold to them are established in Articles 6.363–6.364 of the Civil Code of the Republic of Lithuania and the conditions provided in points 18–19 of the “Retail Trade Rules” approved by the Government of the Republic of Lithuania on June 11, 2001, June 11, by resolution.

6.8. The Seller does not provide a commercial quality guarantee for any goods purchased in the online Store. This does not in any way or form limit the implementation of the Buyer’s rights when deciding on the return or exchange of low-quality goods.

7. Processing of Personal Data

7.1. When the Buyer orders goods in the online Store, registration is not mandatory, but for the proper execution of the order, it is necessary to provide personal data such as name, surname, email, address where the goods will be delivered, the Buyer’s contact phone number, and other data specified in the order.

7.2. The Buyer confirms that they are aware of their right to refuse to provide their personal data, but understands that personal data is necessary and essential for the conclusion and execution of the purchase and sale agreement, and if the Buyer does not provide such data and does not agree to their processing for the purposes specified in section 7.5. of these Rules, the Purchase and Sale Agreement cannot be concluded and executed.

7.3. The Buyer has the right to access their personal data processed by the Seller and how they are processed, to demand the correction or destruction of their personal data, or to suspend data processing actions (except for storage) when the data is processed without complying with the legal acts of the Republic of Lithuania, and to object to the processing of their personal data. The Buyer’s right to access their processed personal data is implemented by submitting a free-form request to the Seller for access to the processed personal data. Such a request may be submitted by the Buyer signed with an electronic signature, by sending the request by email to info@klarosshop.com, or the Seller provides the Buyer with information about their processed personal data or implements another request of the Buyer regarding the processing of personal data no later than within 1 month from the date of the properly submitted request. Information is provided free of charge, also taking into account the conditions provided in the General Data Protection Regulation.

7.4. The Buyer’s personal data is collected and processed for the following purposes: to conclude the Agreement, process orders for goods, issue financial documents, resolve issues related to the delivery and handover of goods, fulfill other obligations of the agreement concluded between the Buyer and the Seller, and with the Buyer’s consent – for marketing purposes

7.5. Duration of processing/storage of data provided by the Buyer:

7.5.1. when data is processed for the purposes of concluding the Agreement, processing the order for goods, delivery and handover of goods, and post-contractual customer service – 2 years from the date of the last Agreement concluded by the Buyer.

7.5.2. when data is processed for the preparation and storage of financial documents – 10 years, taking into account the applicable requirements of the legal acts of the Republic of Lithuania regulating financial accounting and the statute of limitations for a civil claim provided for in the Civil Code of the Republic of Lithuania.

7.5.3. when data is processed for marketing purposes – until the Buyer submits a refusal to receive the Seller’s marketing information or while the same data is processed for the purposes provided in 7.5.1 and their storage duration does not end, depending on which of the mentioned two events occurs first.

7.6. The Buyer is informed that, with the Buyer’s consent, their contact email and phone number data provided to the Seller may be processed for the purpose of marketing the goods offered by the Seller. The Buyer has the right at any time to refuse such processing of personal data for marketing purposes by sending the Seller a notification by email address

7.7. The Seller has the right to provide the Buyer’s personal data to third parties of its choice (independent data controllers or data processors engaged by the Seller), only for the purposes specified in section 7.4. of the Rules and only to the extent necessary to achieve those purposes. In no other cases are the Buyer’s personal data disclosed to third parties without the Buyer’s prior consent, except in cases where the Seller is required to do so under the legal acts of the Republic of Lithuania.

7.8. During registration in the online Store, when filling out the order form or otherwise using the online Store, the Buyer must provide accurate and correct data. If the data provided by the Buyer changes, the Buyer must update it immediately. The Buyer is responsible for the correctness of the data provided in the registration form, the order form, or otherwise when using the online Store, and assumes responsibility for the consequences arising from the falsity, inaccuracy, or failure to update the provided data

7.9. By registering in the online Store and ordering goods, the Buyer undertakes to protect and not disclose their login data to anyone. If the Buyer loses their login data, they must immediately inform the Seller about it. The Buyer is responsible for the transfer of their login data to third parties. If a third party uses the offers provided by the Seller in the online Store by logging in with the Buyer’s login data, the Seller considers this person to be the Buyer.

8. Final Provisions

8.1. If the Buyer attempts to harm and/or harms the smooth work and/or stable operation of the online Store or violates the obligations applicable to the Buyer, the Seller has the right at any time, without prior notice, to limit or suspend (terminate) the Buyer’s ability to use the services of the online Store.

8.2. The Seller has the right to temporarily or indefinitely suspend (terminate) the operation of the Store without informing the Buyer.

8.3. When commenting or sending a recommendation in the Store, the Buyer is responsible for ensuring that any information provided by them is correct, accurate, or otherwise not misleading, and does not violate the rights of third parties or the requirements of the legal acts of the Republic of Lithuania. When commenting and sending a recommendation in the Store, the Buyer assumes responsibility for their actions.

8.4. The Seller reserves the right at any time to delete and/or correct comments posted by the Buyer if it believes that the Buyer did not comply with the requirements specified in section 8.3. of these Rules.

8.5. The Buyer and the Seller agree that all information provided on the online Store’s website (including, but not limited to, these Rules, descriptions of Delivery, Payment, and Returns, information about the Seller, goods offered for purchase and their characteristics, etc.) is considered provided to the Buyer in writing.

8.6. The Seller sends all and any kind of notifications to the Buyer at the email address specified in their registration form or the submitted order form.

8.7. The Buyer sends all notifications of any kind, inquiries, complaints, etc. to the Seller’s online Store email address info@klarosshop.com.

8.8. These Rules in no way limit and in no cases can be understood as limiting the rights of the Buyer (consumer) established in the legal acts of the Republic of Lithuania. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania. The law of the Republic of Lithuania applies to the Purchase and Sale Agreement for goods concluded between the Buyer and the Seller. The Buyer’s personal data is processed in compliance with the requirements set out in the EU General Data Protection Regulation and the Law on Legal Protection of Personal Data of the Republic of Lithuania.

8.9. All disagreements between the Buyer and the Seller arising from or related to the Purchase and Sale Agreement for goods are first resolved by the parties in good faith, through negotiations and mutual concessions. If an agreement cannot be reached, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.